Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders reach your doorstep within 3 – 7 business days after dispatch, depending on where you live.
We process and hand over parcels to our courier partners within 24–48 hours of receiving your confirmed payment (first EMI).
Once shipped, delivery typically takes 3–5 days in metro cities, 5–7 days in non-metro and tier-2/3 cities, and 7–12 days in remote or village areas.
You’ll receive a live tracking link via email and WhatsApp the moment your package leaves our warehouse, so you can follow every hop until it arrives.
Need it sooner? contact us and we’ll fast-track both processing and courier service wherever logistics allow.
Visit my account page.
Call/WhatsApp us on +91-8585 91 8589 before dispatch.
You can use shipping information provided in the email or call/WhatsApp us on +91-8585 91 8589.
No, we never keep/store financial informations.
Yes, prices includes 18% GST.
Yes, we ship worldwide.
Yes, your orders will be delivered in one package.
If you need to swap an item
Returns and Exchanges
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
Call/WhatsApp us on +91-8585 91 8589 and we’ll exchange it.
Call/WhatsApp us on +91-8585 91 8589 and we’ll replace it.
To start a return, you can contact us at support@emionupi.com. Please note that returns will need to be sent to the address provided by us.
Call/WhatsApp us on +91-8585 91 8589. You can also write to us at support@emionupi.com.
Call/WhatsApp us asap on +91-8585 91 8589 before dispatch.
Yes, you can change or cancel an order before dispatch. Once order is dispatched, it cannot be cancelled.
Yes, of course. We’ll do our best to fulfill your orders at the earliest.